![]() All parcels will no longer require a signature for delivery and/or collection. The parcel will be delivered to your doorstep, or at reception. We want to assure you that our platforms are at full functionality, with the services and support you are used to receiving from us.Īustralia Post have taken steps to minimise the spread of the COVID-19 virus and will no longer obtain signatures at the time of delivery, instead: We are also closely coordinating with Australia Post to ensure there will be no disruptions to our services. With the growing health concerns, we have implemented some new guidelines for our no contact deliveries. Procular’s COVID-19 Coronavirus Delivery Procedures ![]() If there is a problem with your order, you will receive an e-mail within two business days to advise you about the situation. Please note that weekend orders, placed on Fridays after 1:00 PM AEST will be processed on the following Monday. Orders for in-stock items placed on business days before 1:00 PM AEST (Australian Eastern Standard Time) are generally shipped out the same or the following day (subject to verification). Procular makes every effort to get your order to you as soon as possible. You will also be given an order number which you can use to track the status of your order here on our website. We offer our customers free shipping Australia wide with no minimum spend! Your package will be delivered by either Australia Post Express or a courier. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Zero. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. ![]() We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund.
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